1) Who we are
Non Slip Floor Solutions LLC provides floor safety services and related products. We may communicate with prospective customers (“leads”) and existing customers via email, phone, and SMS/text message.
2) Information we collect
Information you provide
- Contact information (name, email address, phone number).
- Details you submit through our forms, booking/estimate requests, or communications (e.g., service location, project needs).
- Communication preferences and message content when you email, call, or text us.
Information collected automatically
- Device and usage data (IP address, browser type, pages viewed, and approximate location).
- Cookies and similar technologies used for site functionality and analytics.
3) How we use information
We use information to:
- Respond to inquiries and provide quotes, estimates, and service information.
- Schedule appointments and provide service updates.
- Send service-related messages (e.g., estimate follow-ups, appointment reminders, project coordination).
- Send marketing communications only if you have provided consent where required.
- Maintain records, prevent fraud/abuse, and improve our website and advertising performance.
5) SMS/Text Messaging (A2P/10DLC)
We use SMS/text messaging to communicate with leads generated through paid advertising, our website forms, and direct inquiries. Text messages may include follow-ups, estimates, scheduling, service updates, and (if you consent) marketing messages related to our services.
Consent (how you opt in)
By providing your phone number and submitting a form, estimate request, or inquiry where SMS consent is requested (for example, by checking an SMS consent checkbox), you authorize us to send text messages to that number. Consent is not a condition of purchase.
Opt out / help
- Opt out: Reply STOP at any time to cancel SMS messages.
- Help: Reply HELP for help, or email [email protected].
- Message frequency: Varies based on your interactions and requests.
- Rates: Message & data rates may apply.
- Carriers: Carriers are not liable for delayed or undelivered messages.
Recommended SMS consent language for your forms (copy/paste)
We maintain records of SMS consent where required for compliance and auditing (including the source of opt-in and timestamp).
6) Paid ads, analytics, and cookies
We may run paid advertising on platforms such as Meta and Google and other advertising partners. These platforms and our analytics tools may use cookies, pixels, or similar technologies to measure performance (e.g., form submissions, calls, and page views) and to help us show ads to people who may be interested in our services.
You can control cookies through your browser settings and, where available, opt out of certain ad personalization through platform settings.
7) Your choices
- Email: You may request to stop marketing emails by emailing us.
- SMS: Reply STOP to opt out at any time.
- Access/updates: You may request corrections to your contact information by emailing us.
- Cookies: You may disable cookies in your browser, but some site features may not function properly.
8) Security and retention
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data.
We retain information only as long as needed for legitimate business purposes and compliance obligations, and then we delete or de-identify it when appropriate.
9) Changes to this Privacy Policy
We may update this policy from time to time. We will revise the “Effective” date at the top when changes are made.
10) Contact us
If you have questions about this Privacy Policy or our communications, contact us: